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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cody Daughtry

Cody Daughtry

February 6, 2026

5  out of  5
rating by Cody Daughtry
"Sydney was great! 100% recommend."
We responded:
"Thank you, Cody! I'm happy to hear that Sydney provided you with such a great experience. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
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Tonia Brown Speigner

February 4, 2026

5  out of  5
rating by Tonia Brown Speigner
"Elisha M Collins was very professional and helpful. She made everything sooooo easy!!!! God sent!!!"
We responded:
"Thank you, Tonia! I'm so happy to hear that Elisha provided you with such a professional and helpful experience. We strive to make things easy for our customers. If you need anything else, feel free to reach out!"
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Ariel Turner

February 1, 2026

5  out of  5
rating by Ariel Turner
"I was referred to you all by my boss Chris Steskal. My call was answered by Sydney. Sydney was great from start to finish. I originally wanted to inquire about homeowners insurance, but also wanted to know about auto insurance as well. She made sure to breakdown everything for me, and explain so i understood everything. I had offers from competing insurance companies, but in the end, because of Sydney’s great customer service, and just her all around willingness to assist, I decided to go with you guys! Thank you again Sydney from State Farm."
We responded:
"Hey, Ariel! Thanks so much for letting us know that Sydney was great to work with while helping you explore homeowners and auto insurance options. We’re grateful Chris sent you our way, and it means a lot that Sydney took the time to break everything down clearly as you compared offers. We truly appreciate you for choosing our office and sharing your feedback with us. Welcome to the Trey Poole State Farm family!"
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Krystle Sanders

January 29, 2026

5  out of  5
rating by Krystle Sanders
"Our family has been apart of State Farm for some time now. We have a bundle policy with auto and homeowners insurance. Shawanda has been a great help with choosing insurance policies that work best for our family. Excellent customer service and very professional! Ask for Shawanna"
We responded:
"Thank you, Krystle! I'm happy to know that Shawanna has been a great help in selecting the right insurance policies for your family. We appreciate your kind words about our customer service and professionalism. If you need anything else, feel free to reach out!"
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Cassie Drew

January 29, 2026

5  out of  5
rating by Cassie Drew
"Shawanna was extremely helpful in bundling our home and auto insurance. She made sure it was no hassle for me and a very smooth transition."
We responded:
"Thank you, Cassie! I'm happy to hear that Shawanna was able to assist you with bundling your insurance so smoothly. We always aim to make the process as hassle-free as possible. If you need anything else, feel free to reach out!"
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Daniel Mengel

January 29, 2026

5  out of  5
rating by Daniel Mengel
"Needed Help, with the Drive Safe App. The Staff assisting me were Knowledgeable. I'd Recommend Trey and Staff."
We responded:
"Hey, Daniel! I appreciate you reaching out for help with the app and giving our office the opportunity to assist. I’m glad my team and I could walk you through everything clearly, and thank you for the recommendation and your trust in us."
Profile photo of Amber Curry

Amber Curry

January 29, 2026

5  out of  5
rating by Amber Curry
"Shawanna answered all my questions I had for auto and life insurance. I would recommend her for all your insurance needs"
We responded:
"Amber, thank you for your wonderful feedback! I'm happy to hear that Shawanna was able to assist you with your insurance questions. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Kevin Dean

January 28, 2026

4  out of  5
rating by Kevin Dean
"Shawanna was great at answering all my questions about home insurance."
We responded:
"Kevin, thank you for sharing your feedback! I'm happy to hear that Shawanna was able to assist you with your insurance questions. If there's anything else you need, feel free to reach out!"
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Creative

January 28, 2026

5  out of  5
rating by Creative
"Josh meil was off great service he answered my concerns, he was very polite and informative. Im very pleased with the services I received."
We responded:
"Thank you for your feedback! I'm happy to hear that Josh provided you with great service and addressed your concerns with politeness and information. We appreciate your kind words and are here for any future needs you might have. Let us know if there's anything else we can assist you with!"
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Candice McGinnis

January 28, 2026

5  out of  5
rating by Candice McGinnis
"Josh Meil is awesome very professional and have the best prices to fit your needs....."
We responded:
"Candice, thank you for your wonderful feedback! I'm happy to hear that Josh provided you with professional service and great pricing options. Our team is committed to delivering the best experience possible. Let us know if there's anything else we can assist you with!"
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Jenny Barron

January 28, 2026

5  out of  5
rating by Jenny Barron
"Shawanna war great getting my house, auto and life insurance, love them guys and gals❤️"
We responded:
"Thank you, Jenny! I'm happy to hear that Shawanna was able to assist you with your insurance needs. We appreciate your kind words and are glad you love our team! If you need anything else, feel free to reach out."
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Brittani

January 28, 2026

5  out of  5
rating by Brittani
"Josh is so awesome ! Amazing place"
We responded:
"Thank you, Brittani! I'm happy to hear that Josh made such a positive impression. We appreciate your kind words about our office. Let us know if there's anything else we can assist you with!"
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Sydney Gresham

January 28, 2026

5  out of  5
rating by Sydney Gresham
"I highly recommend Josh from this agency he is a very polite and helpful!! Thank you Josh"
We responded:
"Thank you, Sydney! I'm happy to hear that Josh was polite and helpful during your experience. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Bobby Walker

Bobby Walker

January 28, 2026

5  out of  5
rating by Bobby Walker
"If you are in the market for insurance, definitely need to call Josh in this office. He not only got me what I needed quickly but he educated me on what is and isnt covered by car insurance. Even though I couldn't get a better rate, I will never forget my conversation with him and will keep him in mind the next time I am looking!"
We responded:
"Bobby, thank you for your fantastic review! We're thrilled you had a great experience with Josh and our team. We're pleased to have provided you with awesome service and look forward to assisting you with all your insurance needs in the future! Trey Poole - State Farm Insurance Agent, Prattville, AL"
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Devin Townsend

January 27, 2026

5  out of  5
rating by Devin Townsend
"Great experience working with Sydney getting me the insurance coverage I need for me and my family."
We responded:
"Hey Devin! Thanks for letting us know that Sydney made getting your homeowners and car insurance a great experience. We’re happy she could help you and your family feel confident in your coverage. We appreciate you taking the time to share your experience!"
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Kimmeco Carter

January 20, 2026

5  out of  5
rating by Kimmeco Carter
"State Farm did an amazing job taking care of my insurance claim. They found the collision shop and also the car rental place for me which was great. I’d highly recommend them to anybody who’s looking for car insurance. Mrs. Laura was awesome, she checked in on the process and made sure everything was going smoothly and gave me the ok to call if I needed anything. Service was a 10/10"
We responded:
"Thank you, Kimmeco! I'm so happy to hear that you had such a positive experience with your insurance claim. Laura is indeed a valuable part of our team, and I'm glad she could assist you throughout the process. We appreciate your recommendation and are here for any future needs you might have. Let us know if there's anything else we can do for you!"
Profile photo of Lee Gray (MadSquatch)

Lee Gray (MadSquatch)

January 8, 2026

5  out of  5
rating by Lee Gray (MadSquatch)
"I can’t say enough good things about the Trey Poole State Farm Insurance Agency. They were fantastic through the entire claims process. They were professional, responsive, and truly supportive every step of the way. Linda was absolutely amazing and went above and beyond to make sure everything was handled smoothly and clearly. It’s rare to find an agency that makes a stressful situation feel manageable, but this team did exactly that. Highly recommend!"
We responded:
"Thank you so much, Lee! I'm really happy to hear that our team, especially Linda, was able to support you throughout the claims process. We strive to make challenging situations more manageable for our customers. If you ever need anything else, feel free to reach out!"
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Operator Smokey

December 18, 2025

5  out of  5
rating by Operator Smokey
"Exemplary service from Athena. She blew every other quote I received out of the water by 33% and got my policy started in about 5 minutes. Will be coming back for my other vehicles hands down."
We responded:
"Thank you, Operator Smokey, for sharing your experience! I'm happy to hear that Athena provided such outstanding service and helped you with your policy quickly. We look forward to assisting you with your other vehicles. Let us know if there's anything else we can do for you!"
Profile photo of Kathy Fowlkes

Kathy Fowlkes

December 10, 2025

5  out of  5
rating by Kathy Fowlkes
"Great customer service"
We responded:
"Thank you, Kathy! I'm happy you experienced great customer service with us. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Grace Drinkard

Grace Drinkard

December 4, 2025

5  out of  5
rating by Grace Drinkard
"Alicia is always so pleasant and so helpful to us. She always has our best interests in mind and always takes care of all of the things we need."
We responded:
"Thank you, Grace! I'm happy to hear that Alicia has been so helpful and attentive to your needs. We appreciate your feedback and are committed to providing the best service possible. If you ever need anything else, feel free to reach out!"
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Randy Crysell

December 2, 2025

5  out of  5
rating by Randy Crysell
"josh in this office is great!!"
We responded:
"Thank you, Randy! I'm happy to hear that Josh made a positive impact on your experience with our office. We appreciate your feedback and are here if you need anything else!"
Profile photo of Erik Moore

Erik Moore

December 2, 2025

5  out of  5
rating by Erik Moore
"The insurance agents at Trey Poole State Farm Agency are very professional, helpful, and show respect to their customers. I suggest if you are unhappy with your insurance company, that you join me and my dedication to Trey Poole State Farm Insurance Agency."
We responded:
"Thank you, Erik, for your wonderful feedback! I'm glad to know that our team's professionalism and helpfulness made a positive impact on your experience. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"
Profile photo of Jasper Bell

Jasper Bell

December 1, 2025

5  out of  5
rating by Jasper Bell
"My brother referred me to Josh. He was amazing!!"
We responded:
"Jasper, thank you for sharing your experience! I'm happy to hear that Josh provided amazing service. We appreciate your brother's referral and are glad you chose us for your insurance needs. If there's anything else we can do for you, just let us know!"
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Karen Hurst

November 27, 2025

5  out of  5
rating by Karen Hurst
"Trey Poole and his staff are the best in the business!!! They are there for you for all of your needs. Anyone needing insurance go check them out, they really care about you and your family."
We responded:
"Thank you, Karen! I'm really happy to hear that you feel supported by our team. We truly care about providing the best service for you and your family. If there's anything else we can assist you with, just let us know!"
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lora wright

November 26, 2025

5  out of  5
rating by lora wright
"My rep Shawna was very kind and helpful I'm so happy with everything she helped me with thank you"
We responded:
"Thank you, Lora! I'm glad to hear that Shawna provided you with such kind and helpful service. Your satisfaction is important to us, and we're happy to have met your needs. If you need anything else, feel free to reach out!"