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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Doris Brown

May 12, 2026

5  out of  5
rating by Doris Brown
"The agent, Ms. Carrie was very informative and very professional 👏"
We responded:
"Thank you, Doris! I'm happy to hear that Keri provided you with informative and professional service. We appreciate your feedback and are here if you need anything else. Let us know how we can assist you further!"
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David Kling

April 29, 2026

5  out of  5
rating by David Kling
"Shawanna James is amazing agent for State Farm and has been very helpful in every way I am glad she is my agent she has wonderful customer service and very helpful and she gose above and beyond to help you out thank you Shawanna James"
We responded:
"Thank you for your review, David! I'm happy to hear that Shawanna has been so helpful and provided excellent service. She truly goes above and beyond for our customers. If you need anything else, feel free to reach out!"
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William Wallace

April 29, 2026

5  out of  5
rating by William Wallace
"Shawana was a huge help on a stressful day of changing insurance companies. Let her help you save today!!"
We responded:
"Thank you, William! I'm happy to hear that Shawanna was able to assist you during a busy day. We appreciate your trust in us and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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viral patel

April 28, 2026

5  out of  5
rating by viral patel
"Shawanna James I have a really good experience. The lady helped me everything could thank you for your help."
We responded:
"Thank you for your feedback! I'm happy to hear that Shawanna provided you with such a positive experience. We're grateful for your support and are always here to assist with any insurance needs you may have. Thanks for choosing us!"
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JADE BEAVER

April 27, 2026

5  out of  5
rating by JADE BEAVER
"Elisha is hands down the absolute best!!!"
We responded:
"Thank you, Jade! I'm delighted to hear your positive feedback about Elisha. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Jai Eunique

April 21, 2026

5  out of  5
rating by Jai Eunique
"My Agent is Ms Shawana James. She is so polite and patient. But my favorite thing about her is she knows her stuff and she cares about making sure the customer has the best service available. Perfect example of how a model Agent should operate. Thank you again for all of your help !"
We responded:
"Thank you! I'm happy to hear about your positive experience with Shawanna. Her dedication to providing excellent service is truly appreciated. We're grateful to have her on our team. If you need anything else, feel free to reach out!"
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Tony Myers

April 18, 2026

5  out of  5
rating by Tony Myers
"Keri was so helpful in switching my policies to State Farm and saved me money! Call her for a quote!"
We responded:
"Thank you, Tony! I'm glad to hear Keri was able to assist you with switching your policies and help you save money. We appreciate your recommendation! If you need anything else, feel free to reach out."
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Brittany Lunsford

April 16, 2026

5  out of  5
rating by Brittany Lunsford
"Linda was very proactive and supportive while I had my car repaired. The turnaround time from filing the claim, to the repair, and final payout was quick and seamless. Thanks, Linda and Trey Poole team for always taking care of us!"
We responded:
"Thank you for your review, Brittany! I'm glad Linda was proactive and supportive throughout the process. It's wonderful to know that everything went smoothly for you. We appreciate your trust in our team and are always here to help with anything you need. Let us know if we can assist with anything else!"
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Judy Corley

April 14, 2026

5  out of  5
rating by Judy Corley
"Trey Poole’s office is amazing. Anytime I have a question or concern no matter how stupid it may seem they are always there and helping. I would give them 10 stars if I could"
We responded:
"Thank you so much, Judy! I'm really happy to know that you feel supported by our office. Your kind words mean a lot to us, and we're always here to help with any questions or concerns you might have. Let us know if there's anything else we can assist you with!"
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Linda Israel Pitts

April 7, 2026

5  out of  5
rating by Linda Israel Pitts
"I have been a State Farm Client over 40 years. I appreciate the fact that they are always friendly and eager to help. Thank you State Farm."
We responded:
"Thank you"
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William Herman

April 2, 2026

5  out of  5
rating by William Herman
"Elisha has been the best to work with. She is quick and reliable. She cares for her customers and shows that she enjoys her job and helping people. I highly recommend Elisha with State Farm."
We responded:
"Thank you, William! I'm happy to hear that Elisha has made such a positive impact. Her dedication and enthusiasm truly shine through in her work. We appreciate your recommendation and are here for any assistance you may need in the future!"
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Megan Evans

April 2, 2026

5  out of  5
rating by Megan Evans
"Shawanna is our hero! Saved us $2100 on homeowners insurance! And then turned around and saved us $40 a month on our car insurance! Not only did she save us money, she also got us more coverage! Can’t go wrong calling Shawanna and letting her give you a little quote that may save you big bucks!"
We responded:
"Thank you, Megan! I'm so happy to hear about the fantastic savings Shawanna was able to secure for you on insurance. It's wonderful to know she could also enhance your coverage. We truly appreciate your trust in us! If you need anything else, feel free to reach out anytime."
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Michael Anderson

March 31, 2026

5  out of  5
rating by Michael Anderson
"See Shawana for your insurance she's the best"
We responded:
"Thank you, Michael! I'm happy to hear that Shawanna provided you with excellent service. Our team is dedicated to offering the best support possible. If you need anything else, feel free to reach out!"
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Kaitlynn Frost

March 31, 2026

5  out of  5
rating by Kaitlynn Frost
"I had a great experience Shawanna James!! The whole process was smooth and stress-free, and they were always quick to respond to any questions I had. It’s clear they care about their clients and go the extra mile to provide excellent service. Highly recommend to anyone looking for reliable and trustworthy insurance help!"
We responded:
"Thank you, Kaitlynn, for sharing your experience! I'm happy to hear that Shawanna and the team made the process smooth and stress-free for you. We strive to provide excellent service and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
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Patricia Bryars

March 31, 2026

5  out of  5
rating by Patricia Bryars
"Shawanna is an amazing person! She has always had a listen g ear to help me navigate all my questions and concerns I’ve had regarding my insurance needs. She points me in the right direction and tells me everything I need to know. I would definitely recommend her for all your insurance needs. Thank you Shawanna for all you do and continue to do.!"
We responded:
"Thank you, Patricia! I'm so happy to hear about your positive experience with Shawanna. Her dedication to providing clear guidance and support is truly appreciated. If you ever have more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
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Angela Davis

March 31, 2026

5  out of  5
rating by Angela Davis
"Had a great experience working with my representative. Shawanna was knowledgeable, patient, and took the time to clearly explain my coverage options without any pressure. I really appreciated how responsive and helpful she was throughout the process. It’s nice to feel confident that you’re working with someone who genuinely cares about helping you find the right protection for your needs. Highly recommend!"
We responded:
"Thank you for your wonderful feedback, Angela! I'm happy to hear that Shawanna provided such knowledgeable and patient service. It's great to know you felt confident and well-supported in finding the right coverage. We appreciate your recommendation and are here for any future needs!"
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Steven Aaron

March 26, 2026

5  out of  5
rating by Steven Aaron
"A wonderful experience and a excellent service has been provided and I will always stay here and recommend them to everyone"
We responded:
"Thank you, Steven! I'm happy to know you had a wonderful experience with our service. Your recommendation means a lot to us. If there's anything more we can do for you, just let us know!"
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R.F.W LuhhStraap

March 26, 2026

5  out of  5
rating by R.F.W LuhhStraap
"Shawanna is excellent she get things done quick and with efficiency. She make sure she helps you and explain things to you so you’ll understand."
We responded:
"Thank you for your wonderful feedback! I'm glad to hear that Shawanna provided you with efficient and clear service. Our team is dedicated to making sure you have a great experience. If you need anything else, feel free to reach out!"
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Lateshia Scott

March 26, 2026

5  out of  5
rating by Lateshia Scott
"I have been a State Farm customer for over 3 years. The experience and staff at Trey Poole go above and beyond. Especially, Shawanna. I called on the weekend to get documents needed for a new vehicle and she helped me get the documents with no hassle. Thanks so much for all you do!"
We responded:
"Hey, Lateshia! I truly appreciate you being with State Farm for over three years and for taking the time to recognize the experience you’ve had with my team. I’m so glad Shawanna was able to help you over the weekend and quickly get the documents you needed for your new car without any hassle, and I’m grateful you trust us with your life, homeowners, and auto insurance."
Profile photo of Rachel Gates

Rachel Gates

March 23, 2026

5  out of  5
rating by Rachel Gates
"Josh was amazing in helping me get a auto quote and completing my transaction!"
We responded:
"Thank you, Rachel! I'm happy to hear that Josh provided excellent assistance with your quote and transaction. Our team is dedicated to delivering top-notch service, and it's great to know Josh made a positive impact. If you need anything else, feel free to reach out!"
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WLG Gee

March 20, 2026

5  out of  5
rating by WLG Gee
"Special thanks to Elisha for assisting me with my multiple policies and answering questions about life, homeowner's, and auto coverage."
We responded:
"Thank you! I'm happy to hear that Elisha was able to assist you with your policies and provide the information you needed. Our team is dedicated to offering the best support possible. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Douglas Vickers

March 13, 2026

5  out of  5
rating by Douglas Vickers
"Excellent service! Excellent response on an accident claim!"
We responded:
"Douglas, thank you for your fantastic review! I'm happy to know you received excellent service and a prompt response on your accident claim. If there's anything else you need, feel free to reach out. Thanks for choosing us!"
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Robert Jackson

March 13, 2026

5  out of  5
rating by Robert Jackson
"Josh at Trey Poole’s office"
We responded:
"Thank you, Robert! I'm happy to hear that Josh provided you with excellent service at our office. We appreciate your feedback and are always here to help with your insurance needs. Let us know if there's anything else we can assist you with!"
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Alexis Howard

March 1, 2026

5  out of  5
rating by Alexis Howard
"Shawanda was great, made the process very easy and seamless to get my insurance reinstated"
We responded:
"Thank you, Alexis! I'm happy to hear that Shawanda made the process easy and seamless for you. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
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Kristy Bowman

February 28, 2026

5  out of  5
rating by Kristy Bowman
"Shawanna is AMAZING she has helped me get the insurance i needed,very nice and understandable."
We responded:
"Thank you, Kristy! I'm happy to know that we have been able to assist you with your insurance needs. It's great to hear that you're satisfied with the rates. If you ever need anything else, feel free to reach out!"