State Farm® Insurance Agent Trey Poole
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Diana Hall
June 30, 2026
5
out of
5
rating by Diana Hall
"I have done business with this office for a long time. Every time I come in, I usually deal with Josh and he has always helped me with a smile on his face. such a nice place with nice people and ready to be helpful."
Jay Malinowski
June 26, 2026
5
out of
5
rating by Jay Malinowski
"I believe I have been doing business with Trey since 2014ish. He and his crew have been excellent in every way! They'll even call if I forgot to anything and even payments. Life so I busy, that can slip my mind. They have been so good communicating via phone and email, so I haven't ever needed to go there, or I would have probably reviewed them sooner on Google Maps. Keep up the outstanding work guys!!"
We responded:
"Jay, thank you for taking the time to leave us a review! I'm really happy to hear that our team has been able to support you so well over the years. We understand how busy life can get, and we're glad our communication has been helpful for you. We appreciate your kind words and your continued trust in us. We're always here if you need anything else!"
Jasmine Stanford-Cook
June 24, 2026
5
out of
5
rating by Jasmine Stanford-Cook
"We recently moved to AL from SC and have been State Farm customers for several years. When I called the Trey Poole State Farm branch to have our auto policies switched over Shawanna was extremely thorough and knowledgeable! Thank you so much for taking the time to answer and explain everything!"
We responded:
"Thank you, Jasmine, for taking the time to leave us a review! I'm happy to hear that Shawanna was able to assist you with switching your policies and provide you with all the information you needed. We appreciate your continued trust in us as you settle into Alabama. Feel free to reach out if you need anything else!"
Greteicia Coleman
June 17, 2026
5
out of
5
rating by Greteicia Coleman
"“I had a great experience working with Ms. Shawanna. She was professional, knowledgeable, and took the time to explain all of my coverage options. She answered all of my questions promptly and helped me find the best policy for my needs and budget. The entire process was easy and stress-free. I highly recommend Ms. Shawanna to anyone looking for excellent customer service and reliable insurance advice"
We responded:
"Thank you, Greteicia! I'm happy to hear that Shawanna provided you with such a professional and knowledgeable experience. It's great to know she was able to help you find the right policy while making the process easy and stress-free. We appreciate your recommendation! Let us know if we can help with anything else!"
Deborah Thompson
June 17, 2026
5
out of
5
rating by Deborah Thompson
"My late husband and I have been customers of State Farm for many years. Being by myself now, I am moving out of state to be closer to family. I purchased USAA policies in the new state out of being rushed. Josh who has been with Trey for as long as I can remember not only reviewed the policies I purchased and pointed out several areas of concern where they removed coverage. He also told me they were licensed in GA and was able to move my policies to GA policies right there in the office and kept my discounts. Then he helped set up the mobile device they use. I do know he helped remove a great deal of stress before I have to leave my hometown of over 40 years. Lifetime customer of not only State Farm but Trey and his team."
We responded:
"Deborah, thank you for taking the time to leave us a review! I'm so glad Josh was able to assist you during this transition and help ease some of the stress. It's wonderful to hear that he could address your concerns and keep your discounts intact. We're grateful to have had you as part of our State Farm family for so many years. Let us know if we can help with anything else!"
Dj Cohill
June 12, 2026
5
out of
5
rating by Dj Cohill
"Shawanna is a superstar. She helped me in making sure i got the best affordable auto coverage for my new purchased car."
We responded:
"Thank you, Dj! I'm happy Shawanna could help you find the right coverage that fits your needs. We're proud to have her on our team. Don't hesitate to reach out if you need anything!"
MX. H
June 4, 2026
5
out of
5
rating by MX. H
"Mrs. Linda was so helpful and concerned. She gave great costumer service."
We responded:
"Thank you for sharing this! I'm happy to hear that Linda provided you with such helpful and caring service. We always aim to deliver great customer experiences. Feel free to reach out if you need anything else!"
Renee Windham
May 30, 2026
5
out of
5
rating by Renee Windham
"I just wanted everyone to know how much I appreciate the agents at Trey Poole Insurance; especially Keri. She checks in with me at renewal time to make sure I did not want to make any changes. She also even reminds me of when my linked payment card has expired. All I have to do is tell her what I need and she never disappoints! Wonderful agency and it's agents."
We responded:
"Thank you Renee! Glad to have you!"
CAROLYN WHITT
May 22, 2026
5
out of
5
rating by CAROLYN WHITT
"Shawanna, was very helpful and informative. She was very professional and knowledgeable, she was able to get my premiums lowered for my home and auto."
We responded:
"Thank you, Carolyn! I'm happy to hear that Shawanna was able to assist you with lowering your premiums. We strive to provide professional and knowledgeable service to everyone who walks through our doors. We appreciate your support!"
Shakita Callen
May 22, 2026
5
out of
5
rating by Shakita Callen
"Go see Shawanna excellent customer service"
We responded:
"Hey Shakita, thank you for the 5 stars! I'm glad to hear that Shawanna provided you with excellent customer service. We always aim to make sure our customers feel valued and supported. Let us know if we can help with anything else!"
Shayla Gullatte
May 15, 2026
5
out of
5
rating by Shayla Gullatte
"I love the staff they communicate very well and always get the job done ☑️ so glad I switched over to them."
We responded:
"Thank you, Shayla! I'm happy to hear that our team's communication and dedication have made a positive impact on your experience. We're grateful you chose us, and we're here to help with anything you need!"
Doris Brown
May 12, 2026
5
out of
5
rating by Doris Brown
"The agent, Ms. Carrie was very informative and very professional 👏"
We responded:
"Thank you, Doris! I'm happy to hear that Keri provided you with informative and professional service. We appreciate your feedback and are here if you need anything else. Let us know how we can assist you further!"
David Kling
April 29, 2026
5
out of
5
rating by David Kling
"Shawanna James is amazing agent for State Farm and has been very helpful in every way I am glad she is my agent she has wonderful customer service and very helpful and she gose above and beyond to help you out thank you Shawanna James"
We responded:
"Thank you for your review, David! I'm happy to hear that Shawanna has been so helpful and provided excellent service. She truly goes above and beyond for our customers. If you need anything else, feel free to reach out!"
William Wallace
April 29, 2026
5
out of
5
rating by William Wallace
"Shawana was a huge help on a stressful day of changing insurance companies. Let her help you save today!!"
We responded:
"Thank you, William! I'm happy to hear that Shawanna was able to assist you during a busy day. We appreciate your trust in us and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
viral patel
April 28, 2026
5
out of
5
rating by viral patel
"Shawanna James
I have a really good experience. The lady helped me everything could thank you for your help."
We responded:
"Thank you for your feedback! I'm happy to hear that Shawanna provided you with such a positive experience. We're grateful for your support and are always here to assist with any insurance needs you may have. Thanks for choosing us!"
JADE BEAVER
April 27, 2026
5
out of
5
rating by JADE BEAVER
"Elisha is hands down the absolute best!!!"
We responded:
"Thank you, Jade! I'm delighted to hear your positive feedback about Elisha. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Jai Eunique
April 21, 2026
5
out of
5
rating by Jai Eunique
"My Agent is Ms Shawana James. She is so polite and patient. But my favorite thing about her is she knows her stuff and she cares about making sure the customer has the best service available. Perfect example of how a model Agent should operate. Thank you again for all of your help !"
We responded:
"Thank you! I'm happy to hear about your positive experience with Shawanna. Her dedication to providing excellent service is truly appreciated. We're grateful to have her on our team. If you need anything else, feel free to reach out!"
Tony Myers
April 18, 2026
5
out of
5
rating by Tony Myers
"Keri was so helpful in switching my policies to State Farm and saved me money! Call her for a quote!"
We responded:
"Thank you, Tony! I'm glad to hear Keri was able to assist you with switching your policies and help you save money. We appreciate your recommendation! If you need anything else, feel free to reach out."
Brittany Lunsford
April 16, 2026
5
out of
5
rating by Brittany Lunsford
"Linda was very proactive and supportive while I had my car repaired. The turnaround time from filing the claim, to the repair, and final payout was quick and seamless. Thanks, Linda and Trey Poole team for always taking care of us!"
We responded:
"Thank you for your review, Brittany! I'm glad Linda was proactive and supportive throughout the process. It's wonderful to know that everything went smoothly for you. We appreciate your trust in our team and are always here to help with anything you need. Let us know if we can assist with anything else!"
Judy Corley
April 14, 2026
5
out of
5
rating by Judy Corley
"Trey Poole’s office is amazing. Anytime I have a question or concern no matter how stupid it may seem they are always there and helping. I would give them 10 stars if I could"
We responded:
"Thank you so much, Judy! I'm really happy to know that you feel supported by our office. Your kind words mean a lot to us, and we're always here to help with any questions or concerns you might have. Let us know if there's anything else we can assist you with!"
Linda Israel Pitts
April 7, 2026
5
out of
5
rating by Linda Israel Pitts
"I have been a State Farm Client over 40 years. I appreciate the fact that they are always friendly and eager to help. Thank you State Farm."
We responded:
"Thank you"
William Herman
April 2, 2026
5
out of
5
rating by William Herman
"Elisha has been the best to work with. She is quick and reliable. She cares for her customers and shows that she enjoys her job and helping people. I highly recommend Elisha with State Farm."
We responded:
"Thank you, William! I'm happy to hear that Elisha has made such a positive impact. Her dedication and enthusiasm truly shine through in her work. We appreciate your recommendation and are here for any assistance you may need in the future!"
Megan Evans
April 2, 2026
5
out of
5
rating by Megan Evans
"Shawanna is our hero! Saved us $2100 on homeowners insurance! And then turned around and saved us $40 a month on our car insurance!
Not only did she save us money, she also got us more coverage! Can’t go wrong calling Shawanna and letting her give you a little quote that may save you big bucks!"
We responded:
"Thank you, Megan! I'm so happy to hear about the fantastic savings Shawanna was able to secure for you on insurance. It's wonderful to know she could also enhance your coverage. We truly appreciate your trust in us! If you need anything else, feel free to reach out anytime."
Michael Anderson
March 31, 2026
5
out of
5
rating by Michael Anderson
"See Shawana for your insurance she's the best"
We responded:
"Thank you, Michael! I'm happy to hear that Shawanna provided you with excellent service. Our team is dedicated to offering the best support possible. If you need anything else, feel free to reach out!"
Kaitlynn Frost
March 31, 2026
5
out of
5
rating by Kaitlynn Frost
"I had a great experience Shawanna James!!
The whole process was smooth and stress-free, and they were always quick to respond to any questions I had. It’s clear they care about their clients and go the extra mile to provide excellent service.
Highly recommend to anyone looking for reliable and trustworthy insurance help!"
We responded:
"Thank you, Kaitlynn, for sharing your experience! I'm happy to hear that Shawanna and the team made the process smooth and stress-free for you. We strive to provide excellent service and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"