State Farm® Insurance Agent Trey Poole
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Antonio Washington Sr
September 18, 2026
5
out of
5
rating by Antonio Washington Sr
"Josh with this office has been working with my wife for a few years and he has been awesome getting us set up with great insurance on our vehicle. he also gave us a health insurance policy that helps pay for doc visits. Now he is working on life insurance for us to fit our budget. Call this dude with any insurance stuff you got!"
We responded:
"Antonio, thank you for taking the time to leave us a review! I'm happy to hear that Josh has been able to assist your family with your insurance needs, from vehicle to health, and now life insurance. It's great to know he's been a valuable resource for you. We're always here if you need anything else!"
Henry Moultrie
September 9, 2026
5
out of
5
rating by Henry Moultrie
"Elisha the best take care of business love it thanks for all you do for me"
We responded:
"Thank you, Henry! I'm glad to hear that Elisha has been taking great care of you. We appreciate your support and are here if you need anything else!"
Gina Dunbar
September 9, 2026
5
out of
5
rating by Gina Dunbar
"I spoke with Shawanna yesterday looking to change insurance because I was wanting a more personable experience with my insurance company and also looking for better rates. Boy did I call the right places. I was so pleased with Shawanna helping me and doing her best to meet all our needs. Thank you for your help Shawanna. Glad State Farm’s is our new insurance company."
We responded:
"Thank you, Gina! I'm happy to hear that Shawanna provided you with the personable experience you were looking for and helped find the right coverage for your needs. We're glad to have you with us at State Farm. Let us know if we can help with anything else!"
Jamya Callens
August 28, 2026
5
out of
5
rating by Jamya Callens
"Elisha has been amazing agent the two years I’ve been with the company! She’s very knowledgeable and thorough, ensuring that she’s taking care of you!"
We responded:
"Jamya, thank you for taking the time to leave us a review! I'm so happy to hear that Elisha has been providing you with knowledgeable and thorough service over the past two years. We truly appreciate your support and are here for you. Feel free to reach out if you need anything else!"
Chief 334
August 28, 2026
5
out of
5
rating by Chief 334
"Want to thank State Farm nd Elisha for the wonderful experience and taking care of me quick and easy"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Elisha made your experience with us quick and easy. We appreciate your support!"
Ritha Luckie
August 24, 2026
5
out of
5
rating by Ritha Luckie
"Trey Poole and staff really does a great job!! I would recommend anyone to them, they are really awesome"
We responded:
"Ritha, thank you for taking the time to leave us a review! I'm happy to hear that you think so highly of our team. Your recommendation means a lot to us. We're always here if you need anything else!"
Dana Webb
August 21, 2026
5
out of
5
rating by Dana Webb
"Working with Shawanna was a great experience. Not only is she professional but very knowledgeable in her field. I would highly recommend her for all your insurance needs"
We responded:
"Thank you, Dana! I'm happy to hear that Shawanna provided you with such a great experience. Her professionalism and knowledge are truly assets to our team. We appreciate your recommendation! Feel free to reach out if you need anything else."
Madison Freeman
August 21, 2026
5
out of
5
rating by Madison Freeman
"I talked to Shawana, and she was so helpful!! She got back to me very fast and was very time efficient!!"
We responded:
"Madison, thank you for taking the time to leave us a review! I'm glad to hear that Shawanna was able to assist you quickly and efficiently. We always aim to provide prompt and helpful service. Let us know if we can help with anything else!"
Candi Rice
August 20, 2026
5
out of
5
rating by Candi Rice
"The staff is very friendly, helpful and professional. Great place to get your coverage
Very helpful in assisting you with any questions or concerns you might have."
We responded:
"Thank you Candi"
Elder Rick Jernigan
August 12, 2026
5
out of
5
rating by Elder Rick Jernigan
"Great office staff"
We responded:
"Thank you, Elder! I'm happy to see your 5-star rating. It's great to know that you had a positive experience with our office. Let us know if we can help with anything else!"
Brittany tagert
August 5, 2026
5
out of
5
rating by Brittany tagert
"Shawanna was very helpful and professional. She was very knowledgeable and a pleasure to work with."
We responded:
"Thank you, Brittany! I'm glad to hear that Shawanna was able to assist you with such professionalism and knowledge. It's great to know she made your experience a pleasant one. We're always here if you need anything else!"
Elaine Jackson
July 13, 2026
5
out of
5
rating by Elaine Jackson
"Athena was able ti help with roadside and drive safe and save In one transaction' go see her at Trey Poole State Farm!"
We responded:
"Elaine, thank you for taking the time to leave us a review! I'm glad Athena was able to assist you efficiently. We appreciate your support!"
Diana Hall
June 30, 2026
5
out of
5
rating by Diana Hall
"I have done business with this office for a long time. Every time I come in, I usually deal with Josh and he has always helped me with a smile on his face. such a nice place with nice people and ready to be helpful."
We responded:
"Diana, thank you for taking the time to leave us a review! I'm happy to hear that Josh has been consistently helpful and welcoming during your visits. We strive to create a friendly and supportive environment for everyone. So glad you're part of our office family."
Jay Malinowski
June 26, 2026
5
out of
5
rating by Jay Malinowski
"I believe I have been doing business with Trey since 2014ish. He and his crew have been excellent in every way! They'll even call if I forgot to anything and even payments. Life so I busy, that can slip my mind. They have been so good communicating via phone and email, so I haven't ever needed to go there, or I would have probably reviewed them sooner on Google Maps. Keep up the outstanding work guys!!"
We responded:
"Jay, thank you for taking the time to leave us a review! I'm really happy to hear that our team has been able to support you so well over the years. We understand how busy life can get, and we're glad our communication has been helpful for you. We appreciate your kind words and your continued trust in us. We're always here if you need anything else!"
Jasmine Stanford-Cook
June 24, 2026
5
out of
5
rating by Jasmine Stanford-Cook
"We recently moved to AL from SC and have been State Farm customers for several years. When I called the Trey Poole State Farm branch to have our auto policies switched over Shawanna was extremely thorough and knowledgeable! Thank you so much for taking the time to answer and explain everything!"
We responded:
"Thank you, Jasmine, for taking the time to leave us a review! I'm happy to hear that Shawanna was able to assist you with switching your policies and provide you with all the information you needed. We appreciate your continued trust in us as you settle into Alabama. Feel free to reach out if you need anything else!"
Greteicia Coleman
June 17, 2026
5
out of
5
rating by Greteicia Coleman
"“I had a great experience working with Ms. Shawanna. She was professional, knowledgeable, and took the time to explain all of my coverage options. She answered all of my questions promptly and helped me find the best policy for my needs and budget. The entire process was easy and stress-free. I highly recommend Ms. Shawanna to anyone looking for excellent customer service and reliable insurance advice"
We responded:
"Thank you, Greteicia! I'm happy to hear that Shawanna provided you with such a professional and knowledgeable experience. It's great to know she was able to help you find the right policy while making the process easy and stress-free. We appreciate your recommendation! Let us know if we can help with anything else!"
Dj Cohill
June 12, 2026
5
out of
5
rating by Dj Cohill
"Shawanna is a superstar. She helped me in making sure i got the best affordable auto coverage for my new purchased car."
We responded:
"Thank you, Dj! I'm happy Shawanna could help you find the right coverage that fits your needs. We're proud to have her on our team. Don't hesitate to reach out if you need anything!"
MX. H
June 4, 2026
5
out of
5
rating by MX. H
"Mrs. Linda was so helpful and concerned. She gave great costumer service."
We responded:
"Thank you for sharing this! I'm happy to hear that Linda provided you with such helpful and caring service. We always aim to deliver great customer experiences. Feel free to reach out if you need anything else!"
Renee Windham
May 30, 2026
5
out of
5
rating by Renee Windham
"I just wanted everyone to know how much I appreciate the agents at Trey Poole Insurance; especially Keri. She checks in with me at renewal time to make sure I did not want to make any changes. She also even reminds me of when my linked payment card has expired. All I have to do is tell her what I need and she never disappoints! Wonderful agency and it's agents."
We responded:
"Thank you Renee! Glad to have you!"
CAROLYN WHITT
May 22, 2026
5
out of
5
rating by CAROLYN WHITT
"Shawanna, was very helpful and informative. She was very professional and knowledgeable, she was able to get my premiums lowered for my home and auto."
We responded:
"Thank you, Carolyn! I'm happy to hear that Shawanna was able to assist you with lowering your premiums. We strive to provide professional and knowledgeable service to everyone who walks through our doors. We appreciate your support!"
Shakita Callen
May 22, 2026
5
out of
5
rating by Shakita Callen
"Go see Shawanna excellent customer service"
We responded:
"Hey Shakita, thank you for the 5 stars! I'm glad to hear that Shawanna provided you with excellent customer service. We always aim to make sure our customers feel valued and supported. Let us know if we can help with anything else!"
Shayla Gullatte
May 15, 2026
5
out of
5
rating by Shayla Gullatte
"I love the staff they communicate very well and always get the job done ☑️ so glad I switched over to them."
We responded:
"Thank you, Shayla! I'm happy to hear that our team's communication and dedication have made a positive impact on your experience. We're grateful you chose us, and we're here to help with anything you need!"
Doris Brown
May 12, 2026
5
out of
5
rating by Doris Brown
"The agent, Ms. Carrie was very informative and very professional 👏"
We responded:
"Thank you, Doris! I'm happy to hear that Keri provided you with informative and professional service. We appreciate your feedback and are here if you need anything else. Let us know how we can assist you further!"
David Kling
April 29, 2026
5
out of
5
rating by David Kling
"Shawanna James is amazing agent for State Farm and has been very helpful in every way I am glad she is my agent she has wonderful customer service and very helpful and she gose above and beyond to help you out thank you Shawanna James"
We responded:
"Thank you for your review, David! I'm happy to hear that Shawanna has been so helpful and provided excellent service. She truly goes above and beyond for our customers. If you need anything else, feel free to reach out!"
William Wallace
April 29, 2026
5
out of
5
rating by William Wallace
"Shawana was a huge help on a stressful day of changing insurance companies. Let her help you save today!!"
We responded:
"Thank you, William! I'm happy to hear that Shawanna was able to assist you during a busy day. We appreciate your trust in us and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"